My ISP is cable. Called and said they needed in my house to find the source of the signal that was affecting everyone else in my neighborhood. Literally nothing had changed and my house has been connected since 2010.
The tech arrived and I had them start outside. He replaced every connection/coupling and kept testing. After all of them were replaced, his testing machine showed a perfect signal. Noise eliminated. I was not charged for this service.
I found this baffling. My neighbor’s coax connections affect me?
You are lucky they contacted you. I had comcast just come out and disconnect me at the pole and when I got home and noticed i had no internet had to call for support and have them come by in a few days to reconnect me and also figure out why the other line team disconnected me.